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Free Salesforce.com Service Cloud for Dummies
Salesforce.com is giving away free copies of the eBook Salesforce.com Service Cloud for Dummies, co-written by our very own Matt Kaufman. You have to sign up for a new free trial of salesforce.com to get a copy, but there is no financial commitment required.
The book is designed for administrators who need to learn the basics around using salesforce.com for customer service management. It covers the basics but also delves into some more advanced topics like twitter, facebook, and google search. If you’re a new admin or expanding your org’s usage of salesforce.com, we recommend the read.
You can also pick up hard copies of the book at various live salesforce.com events focusing on the service cloud.
3 Comments to "Free Salesforce.com Service Cloud for Dummies
I’ve registered for a trial account but have not received the ebook. Any idea how I get it?
when you registered you should have been redirected to a screen with a link to download the book. if you werent or if the link wasnt clickable, then i guess you have to contact sales@ or log a case to support.
My organisation uses Salesforce too, and I’ve been trying to get hold of this mythical e-book too. Has anyone actually seen a copy??