Whether you are a long-time salesforce.com user or a neophyte, you probably know salesforce.com is committed to frequently updating its product based on user’s feedback. As we kick off the summer with bbqs, sunshine, and the beach, we also welcome the Summer Release of salesforce.com! As a salesforce.com user, you’ll automatically be upgraded to this release by salesforce.com at no charge.

This release brings a variety of additions to the service cloud. We’ve listed highlights of the summer release below, but we encourage you to check this salesforce.com summer release page for more information.

Summer Release 09 Highlights

• Chart Analytics 2.0
• Automated Campaigns
• List Views for Sales Teams
• Cases in Salesforce to Salesforce
• Advanced Case Workflow
• Advanced Customer Portal User Management
• Workflow Visualizer
• Visual Force Support Within Dashboards and Help
• Advanced Application Distribution