Admin Tool Box: Save Time and Sanity with External IDs

Thursday, May 7, 2020

Salesforce orgs are only as good as their data, so making sure your imports and upserts are up to snuff is step one for every awesome admin. When your users are eager to get up and running, finding that sweet spot between data sanitation/management and speed is key.

In today’s post we’ll take a look at one of our favorite time-tested import tricks: Data Loader + External IDs, and why they ought to be a part of every admin’s arsenal.

Let’s jump in!

Note: if you need help installing Data Loader, you can start here.

What are External IDs?

External IDs are unique signifiers you can use (in place of a related record’s Salesforce record ID) to relate or associate records to each other when using Data Loader. It was developed to help manage data being moved from another platform into Salesforce, where the source platform has its own unique ID on each record, but doesn’t have the Salesforce record ID. While that’s a perfectly fine use case, you can actually use External IDs to accomplish quite a bit more in terms of data management, and you don’t even need to rely on a field generated by an external system!

Add Your Own

Let’s say you have a spreadsheet of contacts, ready for import, that looks like this.

Marketing sent it over, and they need you to create or update the records accordingly. As you can see, we’ve got names, email addresses, companies, etc… but no External IDs. So, how do you make your own?

It’s as simple as adding another column. Call it whatever you’d like, here we’ll opt for something clear like ‘ExternalID’ and then simply increment down the column so that each record will have a unique ID assigned.

A speedy way to do that is start with something like ‘1001’, make the next row “the above +1”, and then just click and drag until all of your records have an ID in the field.

Now, when you run Data Loader, you’ll be able to reference that External ID to make managing the data and relationships easier. There are 3 basic benefits to doing it this way.

Benefits of External IDs

First and foremost, say you got a .csv for upsert that just contains contact names and the companies they work for. You want to relate these records to existing accounts where possible, but there’s no guarantee that the “company name” field will perfectly match the Account names in your org (especially if it’s a spreadsheet someone made by hand). Using External IDs, all you’ll need to do is add a column and populate it with the External IDs of the relevant existing accounts — that way when you do your upsert the contacts will all automatically take on the appropriate parent/child relationship, no VLOOKUPS needed! It saves a lot of time, but it’s only possible if you already have an ExternalID assigned to the accounts, which is why it’s a good habit to get into, anytime you’re using Data Loader.

The second benefit is troubleshooting. If there’s ever an issue with your import, it’s much easier to sift through the results and find the corresponding issues in your import sheet via those External IDs, than it is to try to sort through by name, email address, etc… , looking for the issue.

And the third perk of Data Loader + External IDs is data cleanup. It’s significantly easier to find records that were imported by the External ID field as opposed to records that were created manually which is why, even on super small batches or imports, experienced admins prefer to use Data Loader as opposed to just creating the record in-org. It’s one of those small tricks that might take an extra minute at the top, but can potentially save you hours (and headaches) down the road!

Give it a Try

Now you’re ready to upsert like the pros! Take your newfound knowledge for a spin in your sandbox and you’ll quickly get a sense of just how helpful those External IDs can be in your day to day.

As always, if you have any questions, need a hand running through the basics, or want to learn how to roll out External IDs in your existing, already populated org, drop us a line! We’re here to help.

Stay tuned here for more tips, tricks, and guides from our admins on the ground and, keep working hard, smart, and happy!

We’ll see you in the cloud.

Chris Stegall
Digital Marketing Coordinator @ MK Partners.

See Also

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